A Study of Passenger Services In Indian Railways- A Study with Special Reference to Madurai City
Keywords:
Passenger Services,, Chi Squre.Abstract
This paper gives a brief analysis of passenger services in Indian railways and special reference to Madurai city. Indian Railways have been making efforts over the past few years to enhance the services being provided to their passengers. The opinion of the passengers towards the services provided by the Indian Railways will be quite different as they vary in socio-economic characteristics. This study surveyed 300 passenger’s opinions to determine the satisfaction level regarding the different passenger services in Indian railways. Finally conclusions were drawn and suggestions were offered.
Metrics
References
R. Thirumoorthy “Consumer Image of Indian Railways – A Study in Madurai Railway Station”, M.Phil, Dissertation submitted to Madurai Kamaraj University, April, 2001.
Koichi Goto, “Passenger Service Technologies”, Japan Railway and Transport Review, December, 2001.
G. Jeganathan, “Commuters of Railways –An Attitude Study with Special Reference to Thirunelveli- Nagercoil Section”, Ph.D. Thesis submitted to Manonmanian Sundaranar University, January, 2002.
Tripp and Drea (2002) “Selecting and promoting Service Encounter Elements in Passenger Rail Transport”, The Journal of Service Marketing, 15(5):432-442.
R. Kavitha, “A Study on Passenger Amenities at Madurai Railway Junction”, M.Phil. Dissertation submitted to Madurai Kamaraj Universtiy, August, 2004.
Gupta, S.P., Statistical Method, Sultan Chand and Sons, New Delhi, 1983.
“Passenger Amenities on Indian Railway with special reference of Madurai Zone”. 2002. CAG Audit Report No.9A.
Rama Prasad, M.V., (2002), “A study on passenger amenities in railways”, Indian Journal of Marketing, Vol. XXXII, No.11, November, pp.14-19.
Rao M.A – Indian Railways, National Book Trust, Delhi, 1975.
“Passenger Amenities on Indian Railways”, 2002. CAG Audit Report No-9A.
Railway Record Southern Railways, Madurai.
www.indianeconomy.com
www.indianrailway.com
www.indianrailwayhistory.org
Downloads
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
